Differences are inevitable in a group, where members have different experiences, attitudes and expectations. However, some conflict support organizational goals – too little conflict leads to apathy, lack of creativity, indecision and missed deadlines. Clashes of ideas also lead to reassessing tasks, methods and goals. These are called “functional conflicts”.
The most difficult conflicts are those arising out of differences in values. The most useful way to handle this situation is to understand the underlying and real cause of the differences. How effectively a group or individual deals with conflict management, affects the efficiency level of the organization.

Benefits of attending

• Helps in identifying personality traits that affect how people handle conflict.
• Training in managing conflicting situations
• Difference between a functional and dysfunctional conflicts
• How to manage conflict effectively- different styles in different situations

Program Contents

• Communication Skills- building rapport, questioning, listening, ensuring understanding
• Body Language- reading body language, managing your body language
• Vocabulary To Manage Conflict- banned words list, using the appropriate weight age
• Assertive Response Technique- Techniques, developing personal styles of assertiveness
• Conflict Management Styles- reviewing styles, applying styles in different situations
• Personal Action Plan                                                             

Program Duration- Two days

Who should attend- Middle and Senior level executives

Methodology- Role Plays, group Work, case studies, exercises - Individually and in Groups, Lecturettes and demonstrations