This two-day program aims to hone in interpersonal skills for effective communication. It uses psychometric tests to decipher where the participant is before suggesting strategies for success. Acquiring a positive mental attitude is an absolute must and the participants will become familiar with the steps to develop it. Building relationships, team spirit and achievement orientation are some of the behavioral techniques that the participants will go home with.

Benefits of Attending

• Understand the role of communication
• Identify verbal and non-verbal communication
• Identify and eliminate the barriers to effective communication
• Enhance your ability to listen
• Guidelines to handle communication breakdowns
• Understanding self and others’ point of View

Program Content

• Understanding self and others: Basic Module
• Purpose of communication
• Barriers to communication- Perceptual Flaws
• Interpersonal communication styles (face-to-face, telephone, email)
• Listening skills self evaluation- Role Plays
• Crafting your message- Ten tips on dealing with others
• Influence and Power, some techniques
• Conflict management- understanding thinking behind thinking
• Handling miscommunication- Dealing with feelings at work
• Team Dynamics- Film Analysis
• Feedback : Receiving and giving in a structural way
• Plan of Action and learning Log

Program Duration:  Two Days

Who Should Attend?  Middle managerial positions

Methodology:  Case studies, Role-plays, Exercises, Group Tasks, Presentations, Video recording and feedback, Case/Film screening and discussion, Feedback integration