The program enables the participants to understand the processes that will make them effective and increase their confidence and sense of achievement. This program will provide them with the skills to choose their behaviour instead of reacting to situations through fear, anger or other emotions. The question of self-image and self-esteem is explored given the cultural paradigms that dominate our thinking.

Benefits of Attending
Through partaking in this course you will be able to:

• Understand what assertive behaviour is / is not
• Learn to choose the most appropriate behaviour when under pressure
• Employ practical techniques for communicating ideas clearly
• Understand and assert your rights
• Understand what causes conflict, the underlying causes and why it is inevitable
• Define the five conflict resolution strategies, strategy preferences, strengths and limitations of each strategy and how to choose the right strategy at the right time
• Negotiate skillfully with clients, co-workers and bosses and colleagues.

Program Content

• What is assertive behavior
• Recognizing assertive, aggressive and passive behaviors
• Understand how we react to situations
• Psychometric tool- Assertiveness style analysis
• Recognizing classic profiles of difficult people
• Choose behaviour under pressure and communicate your ideas
• Understanding the causes of conflict
• Listening and Asserting
• Preparing for conflict situations
• Handling conflict assertively- Role plays
• Mediation skills and conflict resolution- Role Plays
• Conflict resolution strategies- Case discussions
• Plan of Action and Learning Log

Program Duration- Two Days

Who Should Attend- Junior to Middle level Executives

Methodology-Case studies, Role-plays, Exercises, Group Tasks, Presentations, Case/Film screening and discussion, Feedback integration