The largest hurdle most people face is their inability to respond appropriately to other people in different situations. As a result, minor irritations become major problems in their work­ places and at home, and their relationships are strained. Surveys conducted among a wide cross-section of adults show that asser­tiveness and communication skills are the most desired areas of training. These skills or lack of them, are readily seen in the manner in which criticism and disagreement is handled. The upset and ani­mosity engendered by being criticized and not handling it well, or by not being able to disagree and feel good about your self, is a cause for concern with most people. The answer lies in being more positively assertive and in really listening to what is being said. Using suggested behavior modification patterns help to guide people into a more effective pattern of communication.
Unfortunately, many people confuse assertiveness with aggression. This not a mere semantic difference, but the fundamental attitude and approach to assertiveness are different. This program is designed for people, whose learning objective is to be more assertive in their daily lives.

Benefits of attending

As a result of this program, participants will    

• learn and practice new skills and behavior patterns, building on existing skills
• develop ways to handle themselves and others in an assertive manner, while building a  relationship of trust  with others
• focus on handling themselves in an assertive manner in all situations - professional and personal

Program Contents

• Testing for assertiveness
• Checklist for assertive behavior
• My human rights
• Language for assertiveness
• Assertive feedback
• Assertive response techniques
• Handling criticism and disagreement
• Apologizing assertively

Program Duration- 2 days

Who should attend- Executives at all levels

Methodology- The program uses behavior modeling as the central instruction­al method.  The program relies heavily on role plays, group work, individually and groups exercises, lecturettes and demonstrations